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Refund Policy

Last updated: 12 October 2026

This Refund Policy explains when and how AI Studio (Generative AI Teknoloji Anonim Şirketi, Istanbul, Türkiye) refunds purchases made in the AI Studio iOS app and on the AI Studio web app at app.aistudio.works. It forms part of our Terms of Service. Where this policy is more generous than the Terms, this policy applies.

The Short Version

  • Unused credits are refundable. If you bought credits on the web and have not spent them, ask us within 14 days of the purchase and we will refund them. Purchases made in the iOS app are refunded by Apple; see "Purchases Made Through Apple" below.
  • Used credits are not refundable. Each generation consumes real computing resources the moment it runs, so credits that have been spent cannot be returned.
  • Failed generations are refunded automatically. If a generation fails or is blocked by a safety filter, the credits go straight back to your balance. No request needed.

How Credits Work

AI Studio sells credits, either as one-time credit packs or as a subscription that grants credits on each billing period (weekly, monthly, or yearly). Every generation costs a number of credits that is shown before you start it, and credits are deducted only when a generation begins. Credits you receive for free, for example daily rewards, streak bonuses, promotional gifts, or goodwill top-ups, have no cash value and are never refundable.

Credit Packs (One-Time Purchases)

  • If you have used none of the credits from a pack, you can request a full refund within 14 days of the purchase.
  • If you have used some of the credits, you can request a refund for the unused portion within 14 days of the purchase. The refund is calculated pro rata at the pack's price per credit: for example, 300 unused credits from a 450-credit pack are refunded at 300 / 450 of the pack price.
  • For refunds, we count free credits on your balance as used before purchased ones.

Subscriptions

  • Cancel anytime. Cancelling stops future renewals; the credits you already received stay on your balance and never expire. On the web, use Manage subscription on the Credits screen of the web app, or email us. On iOS, manage subscriptions in your Apple ID settings.
  • Refund of a charge. Within 14 days of any subscription charge, including renewals, you can request a refund for the credits from that charge that you have not used, calculated pro rata in the same way as for credit packs. When we refund a subscription charge in full, the subscription is cancelled and the credits from that charge are removed.
  • Introductory or trial pricing is refundable on the same terms as a regular charge.

Failed, Blocked, or Faulty Generations

If a generation fails for any technical reason, or is stopped by a content safety filter, the credits it cost are returned to your balance automatically, usually within seconds. If you believe a generation failed but the credits were not returned, or the output was unusable because of a fault on our side, contact us within 14 days with the generation details and we will restore the credits.

Credits are not returned because you are unhappy with the artistic result of a completed generation. Generative AI output varies by nature, and each attempt uses real resources; we recommend starting with lower-cost models or shorter durations while you refine a prompt.

Purchases Made Through Apple

Purchases made inside the iOS app are processed by Apple, and Apple, not AI Studio, decides and issues refunds for them under its own rules. To request one, go to reportaproblem.apple.com or open your App Store purchase history. Apple's refund decisions are final, and refunds are returned to the original payment method by Apple. If you contact us about an Apple purchase, we will help you find the right route and will adjust your credit balance once Apple confirms the refund.

Purchases Made on the Web

Purchases on app.aistudio.works are processed by our merchant of record, FastSpring, which issues invoices and handles payment; web subscriptions started before 23 September 2026 are processed by Paddle (Paddle.com Market Ltd). Refunds we approve are issued through FastSpring or Paddle to your original payment method, typically within 5 to 10 business days depending on your bank or card issuer. FastSpring or Paddle may also contact you directly about a transaction. Applicable VAT or sales tax is refunded together with the purchase amount.

How to Request a Refund

Email hello@aistudio.works from the email address on your account, or use Settings › Need Help › Contact Us in the iOS app, and include:

  • your user ID (shown in Settings),
  • the date of the purchase and, if you have it, the FastSpring, Paddle or Apple receipt number,
  • which purchase you want refunded, and briefly why.

We reply within 3 business days. Approved refunds are confirmed by email, and the corresponding credits are removed from your balance when the refund is issued.

When We May Decline a Refund

  • the credits in question have already been used;
  • the request arrives more than 14 days after the purchase, unless applicable law gives you a longer period;
  • the account has been used in breach of our Terms of Service, for example for prohibited content, fraud, abuse of free credits, or the use of multiple accounts to exploit offers;
  • a chargeback has already been opened for the same transaction (please contact us first; a chargeback on a purchase that has already been refunded may lead to suspension of the account);
  • the request is part of a repeated pattern of purchasing, using, and refunding credits.

Your Statutory Rights

Nothing in this policy limits rights you have under the consumer protection laws of your country, including in the European Union, the United Kingdom, and Türkiye. Where those laws provide a right of withdrawal for digital content, you acknowledge that credits become available to you immediately after purchase and that, by spending credits, you request that we begin supplying the service before the withdrawal period ends; the unused-credit refund described above applies regardless.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed. Purchases are governed by the version in force when the purchase was made.

Contact

Generative AI Teknoloji Anonim Şirketi
İdealtepe Mah. Dik Sok. No:13, Daire 2, Maltepe, İstanbul 34841, Türkiye
Email: hello@aistudio.works